Delivery Information

Terms and Conditions

Shippping

We aim to process your order door to door in 1 - 5 working days

A signature will be required for all orders. 

 Deliveries:  Monday - Friday's.

General Information

Carriage

 

Free shipping for orders over £45 (3-5 working days)

Express Delivery (1-3 working days) £7

£6.00 for all orders under £45

Click and collect. Free

We deliver nation wide via  Courier. We do not deliver to Isle of Man,Isle of White,Channel Islands or Scotish islands.

We aim to achieve the above schedule on every order. However, due to unforeseen circumstances beyond our control, this may not always be possible.

We will only deliver the Goods to the address you specify for delivery in your order. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).


Paying by Credit or Debit Card.

WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH 3RD PARTIES.

The software we use to operate the shopping cart is installed on a secure server, which means that your card details will be encrypted when they are sent to us. This will stop anyone else being able to read them. 

Credit & Debit card payments are taken on the day the order is processed.

Prices and Availability

All prices on this website are up to date. Inevitably, prices and availability may change over time.

Customer information

All information supplied is only used to enable us to process your order more efficiently. Under no circumstances is it passed to a third party.

Returns, Refunds and Exchanges Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 28 days of your purchase.

Please email dom@fentonandcharles.co.uk to request a refund.

Mail your returned item to:

Fenton and Charles

21 Lavington Rd

St George

Bristol. BS5 8SQ.

Include in your package a signed letter stating the reason for your return and the original receipt.

Liability for the cost(s) of returns remains the responsibility of the customer.

Return Exceptions

Products that has been opened or damaged,will not be accepted for return or exchange.

Damage to your Computer


We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


Website Availability


Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your Goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing at dom@fentonandcharles.co.uk during this period if you wish to cancel your contract.


Cancellation by Us.


We reserve the right to cancel the contract between us if:


We have insufficient stock to deliver the Goods you have ordered.

We do not deliver to your area.

one or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail or telephone and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 CONSENT


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?


If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at dom@fentonandc harles.co.uk or mailing us at:

Fenton and Charles Ltd.

PO Box 3312

BRISTOL

BS5 5GH